Leroy Merlin France and TDI co-construct transportation efficiency

TDI has been supporting Leroy Merlin France in managing its transportation for ten years. After implementing the Expedito and Extracking solutions, the French home improvement retailer is launching the integration of a third TDI service, the Exwarning alerts tool.

Article written by Laurène De Vialar, journalist for Voxlog.fr

1.7 million parcels shipped in 2023. This illustrates the importance of transportation and delivery for Leroy Merlin. This is likely why the French home improvement retailer partners with top-notch providers to operate its supply chain. Among these is transportation expert TDI, whose digital solutions ensure the smooth flow of home deliveries and parcel pickup points from Leroy Merlin France’s 16 warehouses. To do so, TDI provides Leroy Merlin with the multi-carrier shipper TMS, Expedito, as well as the Extracking module, dedicated to tracking parcels for the carriers integrated into Expedito. A total of 10 carriers are connected to Expedito, offering different services: home delivery, parcel pickup points, secured deliveries, with or without handling, etc. In 2023, 1.7 million transportation orders were sent to the carriers via TDI’s solution, with over 10% of orders in express shipping (next-day and two-day delivery).

SMART TRANSPORTATION AT THE SERVICE OF PERFORMANCE

Interfaced with its client’s WMS, Expedito automatically generates carrier labels via APIs and manages booking with carriers, providing, according to Jonathan Roussel, IT Warehouse and Transport Manager at Leroy Merlin France, “a significant time saving during implementation and simplified integration of new carriers.”

At the same time, Extracking collects all tracking events from carriers, which are then translated into a unified reference system, ensuring more reliable data processing and more efficient and faster delivery tracking.

Thus, each event related to the carriers is reported by TDI to its client, providing them with a valuable database to identify anomalies, address them, and notify the customer in case of any issues. The data flow is integrated into the company’s information system and helps improve, in particular, the processing of returns. “By capturing tracking events, we can identify refused deliveries and refund our customers more quickly. We continuously work with TDI to refine the solutions and carry out specific developments. Thanks to their tracking tools, we can measure the fulfillment rate of warehouse departure flow, which is the best among all our flows. It is around 93%, close to our target of 95%,” highlights Côme Lammens, B2C Transport Manager at Leroy Merlin France. Finally, to combat fraud in home delivery, Leroy Merlin has implemented a new delivery service with a signature requirement, where the IT process was managed with TDI, thus reducing the risk of new fraud incidents.
 

MEETING THE CHALLENGE OF AN EVER-IMPROVING CUSTOMER EXPERIENCE

Building on this decade-long partnership, Leroy Merlin and TDI are continuing their collaboration by launching the integration of Exwarning, an alert and shipment processing solution to handle deliveries with anomalies. “Here, our goal is to flag orders that are at risk of not being delivered on time. It allows us to pay special attention to various risk levels and provide the quickest possible response to our customers. Our core value lies in keeping our promises and our commitment to our customers,” emphasizes Côme Lammens.

Lastly, Leroy Merlin and its partner TDI are working on other projects: migrating to Expedito version 3, improving the data anonymization process, and enabling Leroy Merlin customers to choose specific dates and times for appointments on its e-commerce site. “We are constantly thinking about our transport strategy and how we can enhance the delivery options offered to our customers. Our business ideas and desires must be supported by our digital solutions. With TDI, we have a challenger-to-challenger relationship, continually co-constructing to generate value on both sides,” concludes Côme Lammens.
 

About Leroy Merlin France:
A pioneering company of Groupe Adeo, Leroy Merlin is today the leading brand in France across all distribution channels in the home improvement and living environment market. Specializing in the sale of products, projects, and services, Leroy Merlin France aims to build with everyone new ways of living for a better tomorrow, placing customer satisfaction at the heart of its business. Today, 28,000 employees in 144 stores in France carry this idea forward. This mission is also reflected on the website www.leroymerlin.fr, which is now ranked among the top 15 most-visited e-commerce sites in France. For several years, Leroy Merlin France has ranked in the top 3 favorite brands of the French, with a 2023 gross revenue of €9.93 billion.

About TDI:
Founded in 1999, TDI offers IT solutions for managing multi-site, multi-carrier shipments through its shipper TMS, Expedito, its web services offering Exlabel, and its complementary modules: Extracking, Experform, Exwarning, Exintouch, and Expricing.

In 2024, TDI represents:

- 25 years of experience
- Over 1000 shipping sites
- More than 260 carriers integrated with over 760 transport services
- Over 100 million labels issued in 2022
- 1 billion tracking events monitored

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