INTRODUCTION

At TDI – Transfert Développement Informatique, the protection of your personal data is a priority. We ensure that this data is handled with transparency and security, in compliance with applicable regulations: the GDPR (General Data Protection Regulation) for the European Union.

This policy clearly explains how we collect, use, protect, share, and delete your information.
 

1. What data do we collect?

We collect data when you:

  • Browse our website (cookies, IP address, browsing data)
  • Fill in a contact form
  • Communicate with us by email, videoconference, or phone
  • Use our products and services

This data may include :

  • Identity information : first name, last name
  • Contact details: phone number, email address, postal address, website
  • Professional information : position, professional status
  • Communications with us : copies of exchanges between you and TDI
  • Browsing data : details of your visits to our website
  • Economic and financial information : bank details, company status, shipment volume, turnover, contractual data with carriers
  • Connection data : IP addresses, login credentials to platforms (websites, carriers’ APIs)
  • Other data : your feedback and opinions collected in satisfaction surveys
     

2. How do we use your data?

We use your information only within the scope of our professional relationship. This includes:

  • Responding to your requests and following up on exchanges
  • Improving our solutions and user experience
  • Providing technical support and maintenance
  • Complying with legal obligations (invoicing, accounting, archiving)
  • Informing you about service updates
  • Strengthening system security and preventing fraud
     

3. Who do we share your data with?

Your data is only accessible to individuals or organizations who need it to provide our services. This may include:

  • Authorized internal teams
  • Technical providers (hosting, cloud solutions, communication tools, CRM)
  • Carriers and logistics providers involved in your shipments
  • Competent authorities, if required by law

We never sell your data to third parties.
 

4. How long do we keep your data?

We retain your data only as long as necessary for the purposes collected:

  • Clients: duration of contractual relationships + legal periods (e.g., 10 years for accounting)
  • Prospects : 3 years from last contact
  • Job applicants: 2 years after last contact
  • Connection logs : 3 months

Beyond that, data is securely deleted or anonymized. You may also request early deletion, unless legal obligations require retention.
 

5. What are your rights ?

Under the GDPR, you have the following rights:

  • Access : request a copy of your personal data we hold
  • Rectification : correct inaccurate or incomplete data
  • Erasure: request deletion of outdated or unnecessary data
  • Objection : oppose certain processing not essential to contract or legal obligations
  • Portability: receive your data in a structured, machine-readable format or transfer it to another provider
  • Restriction : request temporary suspension of processing (e.g., during verification)
  • Complaint : file a complaint with the competent data protection authority
  • Post-mortem : define instructions regarding your data after your death

To exercise your rights, contact us :

  • Email : dpo@tdi-group.com
  • Phone : +33 4 72 04 03 33
     

6. Data of minors

Our services are exclusively intended for a professional audience and not for minors under 16.

Under Article 40 of the French Data Protection Act, anyone under 18 at the time of collection may request deletion of their personal data as soon as possible. This deletion may be limited if retention is necessary for legal obligations or rights defense.
 

7. Cookies

A cookie is a small file stored on your device (computer, tablet, smartphone) that remembers certain browsing-related information.

You can at any time :

  • Accept or refuse cookies via the consent banner displayed on your first visit
  • Change your choices from your browser

Note : refusing technical cookies may limit some website features.
 

8. Updates

This policy may evolve to reflect our practices, services, or regulations. The version available on this site is always the most recent.
 

9. Contact & complaints

For any question or to exercise your rights:

Transfert Développement Informatique (TDI-Group)
Europarc du Chêne – 10, rue Edison – 69500 BRON – France
Email : dpo@tdi-group.com
Phone : +33 4 72 04 03 33
 

Last updated: September 2025